Shipping and returns
Packages are dispatched within 1 to 2 working days after receipt of payment. Except for pre-ordered products and orders requiring a manufacturing delay.
Shipping costs include preparation and packaging costs as well as postage costs.
Shipping costs vary depending on the total weight of the package.
We recommend that you combine all your items into one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken with fragile objects.
Boxes are appropriately sized and your items are properly protected.
RETURN AND RIGHT OF WITHDRAWAL
Buyers, non-professional individuals, have a 14-day cooling-off period from the delivery of their order to return the product to the seller for exchange or refund without penalty, except for the return costs.
Returns must be made in their original and complete condition, allowing them to be remarketed in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not accepted.
CUSTOMIZED PRODUCTS, ORDERS and DIGITAL FILES
The right of withdrawal does not apply to the following purchases
- goods made to your request or clearly personalised. Their manufacture requires particular adaptations to meet very precise technical and aesthetic requirements; for example: a costume, an object, a customised accessory, or one that is made only according to your request. Note that photos/prints and autographed books are therefore personalised.
- digital content provided on an intangible medium and a subscription contract for these services whose execution has begun with your agreement and for which you have waived your right of withdrawal (example: a video, a downloaded digital book, a digital pattern).
- Other conditions available on the website service-public.fr